Shipping & Returns

Shipping Information

Your order will be dispatched as soon as possible, subject to stock availability and quality checks.

When an order is placed, an acknowledgement email will be sent with an estimate of the delivery time.

Returns & Exchanges

Items purchased online cannot be returned or exchanged, except the case of faulty or damaged items.

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us within seven days. Please ensure that all tags and packaging remain complete and intact, as removal will call into question whether the item was actually used and damaged at that time.

Returns or exchanges outside 7 days of receipt of defective merchandise may be accepted at the sole discretion of ROOM Lab.

Where possible, we will offer to issue a replacement for the item. If this is not possible, or not what you prefer, we will issue a refund. Shipping, tax and duties’ costs on faulty or damaged items/replacements will not be charged after the initial delivery.

ROOM Concept Store reserves the right to request photographic support regarding defective merchandise before authorizing a return.